Application Support Engineer I

Application Support Engineer works with Outseer customers to ensure rapid identification, ownership, and resolution of application-level issues, and partners with technical teams to triage and resolve issues impacting product performance and reliability in customer-specific environments.

Requirements

• Act as primary technical liaison between customers and other departments to resolve application issues.
• Execute application sanity test to ensure application health.
• Provide technical assistance and remote troubleshooting support as part of a global 24/7 support organization.
• Develop, document, mentor, and train others in support procedures for application-related triage and problem solving.
• Resolve highly complex technical issues associated with patch and upgrade deployments.
• Lead support case resolution efforts for prescribed customer cases
• Extensively research and document customer software and technical issues
• Collaborate with Customer Support, Escalation Engineering, and Cloud Operations to identify high priority application issues.
• Provide implementation assistance as a SME to Professional Services and Cloud Operations
• Guide Support Analysts in researching, resolving and documenting customer server issues.

Benefits

• Medical and dental insurance
• Vision insurance
• 401(k) matching
• Paid time off
• Tuition reimbursement