Recovery Specialist

The Recovery Specialist will make outbound calls, resolve outstanding accounts, and follow up on correspondence. This role involves customer service, accurate account balancing, and compliance with legal regulations. The position requires strong communication and organizational skills.

Requirements

• Make outbound calls
• Receive incoming calls
• Resolve outstanding account balances
• Follow up on all correspondence
• Maintain a work file
• Provide customer service
• Compensate and exceed production standards
• High school diploma or GED equivalent
• Strong negotiation skills
• Basic Microsoft Office knowledge
• Multitasking ability
• Excellent customer service skills
• Effective written and oral communication skills
• Functional Experience
• Organization
• Time Management
• Adaptability
• Compliance with HIPAA, FCRA, FDCPA
• Physical requirements (lifting, reaching, walking, frequent computer use, ability to adjust focus)