Customer Success Manager, Senior Manager

Role Overview

The Customer Success Manager (Telecom) uses deep business, industry and product knowledge to partner with customers and guide them to accelerate business value and return from their investment with Salesforce. In this role, the Customer Success Manager will specialize in one or more line of businesses, a specific cloud or industry to speak the customer language and ensure customer value realization.

What You Will Do

Leverage our Customer Success Methodology and partner with customers stakeholders to understand their goals, assess their capabilities and provide recommendations to help them accelerate achievement of their business and technology objectives. Develop an understanding and knowledge of customer’s Salesforce implementation and evangelize the capabilities of Salesforce across all of our Clouds.

Why It Might Be a Fit

The ideal Customer Success Manager will possess both a Cloud specialization and industry skills that enables them to speak the customer language. Ability to drive effective and influencing conversations at the C-level; facilitate difficult discussions and adept at handling objections.

Requirements

• In-depth knowledge in one or more line of businesses (LoB) - a specific cloud or industry
• Strong consulting skills and proven results working as a Trusted Advisor to drive business value for customers
• Ability to drive effective and influencing conversations at the C-level; facilitate difficult discussions and adept at handling objections
• Proven understanding of Salesforce product and platform features, capabilities, and best use is highly desired
• Able to articulate the importance and value of Governance to Business and IT executives
• Good understanding of enterprise architecture principles strongly preferred
• Ability to quickly grasp and distinctly explain technological and business concepts
• Fluency in Japanese, and basic English comprehension skills

Benefits

• Unleash Your Potential
• When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best.