Slack Proactive Monitoring Engineer

Role Overview

As a Slack Proactive Monitoring (ProM) Engineer, you will operate at the intersection of platform engineering, site reliability, and strategic customer success. You are a highly technical, customer-centric specialist dedicated to safeguarding the health and performance of Slack’s largest and most complex global enterprise deployments (Enterprise Grid).

What You Will Do

Continuously monitor Slack workspace metrics, performance thresholds, API integrations, enterprise security events, and custom app behavior. Proactively detect anomalies, triage system exceptions, and orchestrate rapid mitigation steps.

Why It Might Be a Fit

You will identify customers potentially affected by degraded service conditions and coordinate proactive outreach with Customer Success and Support teams. You will also partner with the Incident Management team to escalate signals that meet incident-threshold criteria.

Requirements

• 2+ years of experience in technical support, site reliability engineering, or a related operations role
• Hands-on experience with observability and monitoring tools (e.g., Grafana, Splunk, Datadog, PagerDuty, or equivalent)
• Strong understanding of cloud-based SaaS architecture, APIs, and common failure modes
• Proficiency in reading and analyzing logs, metrics, and traces
• Excellent written and verbal communication skills; ability to clearly convey technical findings to both technical and non-technical audiences

Benefits

• time off programs
• medical
• dental
• vision
• mental health support
• paid parental leave
• life and disability insurance
• 401(k)
• employee stock purchasing program