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SuccessFactors (HCM) Head of UKI Customer Success
SAPCity of London, England, United Kingdom
Posted January 22, 2026
Full Time
About the Company
SAP is a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management.
Job Description
The Head of UK & Ireland Customer Success (HCM) leads HCM customer success across the UK&I market unit. The role is accountable for delivering customer outcomes, adoption, experience, and business value across the region by developing, positioning, and coordinating a high-performing Customer Success team, and by creating leverage through close partnership with the broader SAP ecosystem.
Requirements
- Leadership of a market-critical function with meaningful business impact
- Experience making prioritisation and resource decisions that support sustainable success
- Responsibility for annual customer success, adoption, and experience outcomes
- People management experience, developing and guiding a professional team to deliver against strategy
- Ability to represent SAP as a trusted partner with senior customers and stakeholders
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance