Customer Care Specialist (phone)

Our Client, an international e-commerce company, is looking for a Customer Care Specialist with strong experience in phone-based support to handle customer inquiries and provide exceptional service.

Requirements

• Fluent English speaker with a clear US accent.
• Previous experience in call center, receptionist, or Amazon phone support roles is necessary.
• Patient, empathetic, and able to de-escalate tense situations.
• Strong verbal and written communication skills.
• Comfortable using CRM tools and call management systems.
• Proactive, organized, and able to multitask in a fast-paced environment.
• Tech-savvy and quick to learn new systems.
• Availability during US business hours (9 AM 5 PM EST/PST).
• A kind, calm attitude and a genuine desire to help others.

Benefits

• Work for a market-proven, fast-growing company.
• Competitive salary.
• Supportive work environment.
• Fully remote work.