Customer Success Manager - Paris
ScalewayParis, Ile-de-France, France
Posted January 14, 2026
Full Time
About the Company
Scaleway is a leading player in Europe's cloud computing sector, committed to building a sovereign cloud with secure, sustainable infrastructures.
Job Description
Join Scaleway and shape the sovereign cloud of tomorrow! Our Customer Success Manager will maximize customer satisfaction and retention, identify upsell opportunities, and contribute to revenue growth and long-term strategic relationships with key clients.
Requirements
- 3 to 7 years of experience in Customer Success, Account Management, or equivalent roles
- Experience managing a diverse portfolio of B2B clients, ideally in tech or cloud environments
- Strong data analysis skills to derive insights and drive decision-making
- Ability to lead commercial discussions including upsells, renewals, and negotiations
- Fluency in English and French (Spanish is a plus)
Benefits
- Hybrid work
- Offices with outdoor spaces and bike parking facilities
- Healthy meal service and breakfast
- Well-being commitments (gym access, daycare places, etc.)
- International environment with diverse nationalities
- Career & Mobility with opportunities to transition to other entities within the Iliad Group