Director, Field Operations

We have an immediate opening for a Director of Field Operations to coach and develop a team of technicians, provide excellent customer experience, and manage telecommunications technical operations.

Requirements

• Bachelor's Degree preferred in business, engineering, or related field
• 5+ years of management experience or 10+ years related industry work experience
• 5+ years management experience and 5+ years working in telecommunication and technical operations
• 3+ years of budget development and management
• Ability to communicate effectively both orally and in writing
• Ability to create a proactive team environment and sustain employee morale
• Strong, team oriented interpersonal skills
• Strong business acumen with ability to develop and justify budgets
• Ability to make data driven decisions in a timely manner while managing projects
• Knowledge of staff development techniques and willingness to transparently share knowledge
• Interest in proactively working with and solving customer service trouble issues/concerns
• Proficient with common Microsoft Office products: Excel, Word, PowerPoint
• Knowledge of modern telephone, internet and cable television networks including copper and coax
• Ability to obtain and maintain a valid driver's license

Benefits

• Group health & dental insurance
• 401(k) program with company match
• Generous PTO program
• Company wellness program
• Employer-paid short- and long-term disability