Customer Success Manager North America

ScreenPoint Medical is seeking a Customer Success Manager to oversee the post-sale customer lifecycle and serve as the primary advocate for customers' success with ScreenPoint's AI solution. The role involves driving customer satisfaction, retention, and long-term value realization, as well as identifying expansion and upsell opportunities. The ideal candidate will have strong analytical skills, experience in breast imaging or radiology, and excellent communication skills.

Requirements

• Act as the primary point of accountability for customer success, satisfaction, retention, and long-term value realization.
• Drive gross retention and net revenue retention by ensuring customers adopt, expand, and fully realize the clinical and operational value of ScreenPoint's solutions.
• Identify expansion, upsell, and cross-sell opportunities in partnership with Sales, based on customer goals, usage patterns, and maturity.
• Monitor customer health indicators and identify early risk signals, develop mitigation plans, and proactively intervene before issues escalate.
• Deliver Executive Business Reviews (EBRs) that articulate clinical and operational outcomes, value delivered, and future opportunities
• Deliver high-impact clinical training for breast radiologists and clinical teams (virtual and onsite).
• Collect, synthesize, and communicate customer feedback to Product, Engineering, Sales, and Marketing.
• Partner cross-functionally to ensure seamless customer experiences from pre-sales through renewal.