Operations Manager

We are seeking an Operations Manager to join our team at SERVPRO of Bethesda/Potomac & Washington, DC. As a valued SERVPRO franchise employee, you will receive a competitive pay rate, with the opportunity to learn and grow. Training and development programs are available, which can include industry certifications.

Requirements

• Actively pursue strategic and operational objectives.
• Maintain constant communication with management, staff, and vendors to ensure proper operations of the organization.
• Develop, implement, and maintain quality assurance protocols to ensure a positive customer and client experience.
• Manage staff development of the production division.
• Work closely with the general manager to ensure operations remain compliant with legal and regulatory requirements.
• Develop, implement, and oversee protocols to maintain facility, vehicles, equipment, and consumables.
• Customer Relationship Management & Conflict Resolution

Benefits

• Competitive salary based on experience.
• Training and development programs
• Industry certifications