Application Support Consultant

We are looking for an "Application Support Consultant" to join our expanding Application Support Team. If you are fluent in English and passionate about providing application support to customers, this role could be the perfect fit for you!

Requirements

• Having a very good knowledge of SESTEK Products on both front-end and back-end side.
• Being able to install SESTEK products for different environments (Test, Preprod and Production) with coordination of project manager.
• Solving technical problems during projects and after production according to service level agreements.
• Giving basic level application support to the customers (Guidance for how to use the application)
• Responding to partner and customer enquiries through e-mail, ticket system and calls.
• Overseeing and follow-up on open customer issues.
• Recording and managing best practice resolutions for the company’s self-service knowledge base.
• Developing customer relationships through professional, dependable and accurate interactions.
• Offering proactive communication to clients, account managers and project managers.

Benefits

• Private health insurance
• Meal card
• Transportation allowance
• Monthly budget for external activities with your colleagues
• Incentive for graduate and postgraduate studies
• Training opportunities for technical and personal development as well as support for certificate programs related to the field of profession.
• Birthday celebrations, parties, and happy hours, “Welcome to Spring/Fall” events
• Breakfast and healthy snacks at the office all day long.