This job is no longer accepting applications.
Customer Account Manager, SMB
ShopmonkeySan Francisco, California, United States
Posted February 6, 2026
120000 - 130000 USD
Full Time
About the Company
Shopmonkey is a leading auto-repair shop software company that aims to change the status quo and enable auto shops to become more efficient and give their customers a more delightful experience.
Job Description
Customer Account Manager will lead Shopmonkey's customer expansion initiatives in the SMB segment, building relationships with customers and expanding their spend with Shopmonkey via additional licenses, add-ons, and new products.
Requirements
- 2+ years of sales experience, preferably at a technology company, with a track record of top performance.
- Experience managing month to month and multi annual contracts with multiple products in use
- Ability to understand Shopmonkey's technology platform and build meaningful relationships with customers of varying technical savvy.
- Aptitude to operate in a highly ambiguous and fast-paced environment.
- Demonstrated passion for the startup community and new technology businesses.
- Superior verbal and written communication skills with an abundance of charisma, empathy, humility, and humor.
- Thirst for personal growth, team player mentality, and equal willingness to teach and learn.
- Willingness to travel 20-30% with onsite visits to clients
Benefits
- Health & Wellness
- Time Off
- Giving Back