Monitoring Supervisor
SimpliSafeRichmond, Virginia, United States
Posted December 18, 2025
60000 - 88000 USD year
Full Time
About the Company
SimpliSafe is a high-tech home security company that's passionate about protecting the life you've built and our mission of keeping Every Home Secure.
Job Description
SimpliSafe is seeking a Monitoring Supervisor to lead a team of Monitoring Experience Specialists in providing security and life-saving monitoring services to customers. The ideal candidate will have 3-5 years of monitoring experience and a minimum of 1 year of supervisory experience.
Requirements
- Set team goals that align with SimpliSafe's company plan and vision
- Monitor team performance and productivity
- Build strong working relationships with team members
- Take escalated calls to ensure customer satisfaction
- Conduct 1:1 coaching sessions with team members
- Prepare and submit team and individual performance reports
- Recommend or implement measures to motivate employees
- Conduct continual assessment of the team's overall emotional well-being
Benefits
- Comprehensive total rewards package
- Free SimpliSafe system and professional monitoring for your home
- Employee Resource Groups (ERGs)
- Target annual base pay range of $60,000 to $88,000
