Customer Service Manager (m/w/d)

Customer Service Manager (m/w/d) responsible for communication and complaint handling, internal coordination, and processing of customer inquiries.

Requirements

• Completed commercial education or comparable qualification
• First professional experience in customer service, desirable
• Well-developed service orientation and communication skills
• Hands-on mentality and strong team spirit
• Structured, careful, and independent working style
• High flexibility and willingness to engage
• Very good German skills and fluent English skills, both in writing and speaking

Benefits

• 30 days of vacation
• 38.75-hour workweek
• Vacation and Christmas pay
• Occupational pension provision
• Capital-forming benefits
• Job bike
• Meal subsidy
• Free drinks & organic fruit
• Modern working environment with canteen, relaxation rooms, sun terrace, and ergonomic workstations
• Hardware leasing (e.g. smartphone, tablet)