Senior Customer Analytics & Insights Specialist

The Senior Customer Analytics & Insights Specialist is a high-impact, hands-on analytics role focused on understanding Smartbox Beneficiaries and turning insights into business growth. This is a strategic individual contributor role for someone who thrives on solving complex customer problems, improving conversion and retention, and delivering measurable business impact.

Requirements

• Develop models to understand customer behaviour, pricing sensitivity, churn, lifetime value, and product economics.
• Provide actionable insights to improve conversion, retention, and overall customer experience.
• Collaborate with Product to test new features and refine the beneficiary journey.
• Segment the customer base to inform targeted marketing, CRM strategies, and lifecycle campaigns.
• Design and analyze A/B tests to optimize promotions, pricing, and engagement strategies.
• Translate complex analytics into clear, actionable insights for stakeholders.
• Partner with Marketing, Product, Operations, and Technology to align on pricing, product, and customer strategies.
• Influence business decisions with evidence-based recommendations.
• Monitor trends, competitor behaviour, and market shifts to inform strategy and models.

Benefits

• Transparency: clear, fair salary bands and career levels
• Hybrid work: 2–3 remote days + 20 days abroad per year
• Growth Mindset: 4 Growth Days, Growth Leave + training budget
• Flexible benefits: personalize with health, wellbeing & learning options
• D&I commitment: parental leave, D&I Day, gender equity in rewards
• Unbox Your World: Smartbox experience days + paid sabbatical after 5 years
• Essentials: health cover, pension, extra leave