Customer Experience Specialist

Customer Experience Specialist at Smartcat to address customer needs with empathy, passion, and clear communication, collaborating closely with the product team.

Requirements

• Resolve customer requests in modern ticketing systems
• Engage with customers via tickets during respective shifts
• Take part in rotational on-call roster to help enterprise customers with critical issues during off-business hours
• Brainstorm and troubleshoot complex issues
• Develop and maintain documentation for the user's help center and internal usage
• Escalate customer requests to other teams

Benefits

• Flexible working hours
• Commuting allowance
• Opportunity to work with AI-powered SaaS platform
• Opportunity to drive changes in how an old-fashioned global language industry operates
• Fully remote team
• High-performance team culture
• AI Native Organization
• Innovating a $100 Billion industry
• Celebrating diversity