Learning Facilitator

Deliver blended, learner-centered training for car wash, convenience store, and home office employees, including hands-on repair & maintenance, systems instruction, sales & service coaching, and leadership development.

Requirements

• Plan and deliver classroom, virtual, and on-the-job training.
• Lead hands-on repair and maintenance workshops, manager-in-training programs, HR workshops, leadership development, and new-hire orientation.
• Teach and coach sales & service techniques (personal service, empathy, active listening, objection handling).
• Provide systems training (POS, HRIS, support ticketing, diagnostic tools).
• Deliver leadership and supervisory modules (coaching, feedback, scheduling, conflict resolution).
• Create and maintain lesson plans, SOPs, job aids, and assessments.
• Assess skill gaps and track training effectiveness using operational KPIs such as sales, conversion, retention, customer satisfaction, downtime, reviews, and secret shop scores.
• Mentor staff, coordinate with cross-functional teams, and manage training logistics and safety.