Senior Cloud Site Reliability Engineer

Solace is seeking a Senior Cloud Site Reliability Engineer to lead the daily operations of Solace Cloud, our market-leading SaaS offering, across leading cloud providers and platforms. The ideal candidate will have expertise in cloud networking solutions, site reliability engineering, and incident response, with a strong focus on troubleshooting and debugging in complex cloud-based environments.

Requirements

• Ensuring that the Solace Cloud Services are healthy and reliable, and that SLAs are being met
• Design and implement our infrastructure tooling, observability, and automation
• Contribute to making the production operations more efficient, less error-prone, etc.
• Expert-level knowledge in handling production Incidents in production-grade multi-cloud environments according to industry-standard Incident management process
• Process handling service requests and provisioning by the customers.
• Proven ability to manage customer escalations and drive resolution in mission-critical, high-impact production environments
• Work directly with customers to identify, troubleshoot, and resolve operational issues.
• Expert debugging knowledge in Linux and Kubernetes to detect operational issues.
• Be on-call rotation and provide 24x7 off-hours support

Benefits

• Flexible work hours
• Competitive salary
• Comprehensive benefits package
• Opportunities for professional growth and development
• Hybrid work environment
• Fun and creative work environment