Account Manager with Portuguese

Role Overview

Account Manager will be a single point of contact for all account-related activities, developing and sustaining excellent customer relationships at all levels and ensuring customer satisfaction.

What You Will Do

Daily gaming experience and deposit activity analysis of assigned VIP players, initiating regular proactive contacts via phone and other communication channels to work on keeping VIP players active and aiming for an increase in the players' lifetime value and long-term retention.

Why It Might Be a Fit

Fluent Portuguese speaker, analytical and reporting skills, communication skills at all levels, excellent client service skills, time management skills, and an achievement and success-driven personality.

Requirements

• Previous experience as account manager in iGaming (minimum one year)
• Experience MS Excel
• Experience using Jira & Confluence
• Program language HTML
• Fluent Portuguese speaker - both written and spoken
• Analytical and reporting skills
• Communication skills at all levels
• Excellent client service skills
• Time management skills
• Ability to suggest and help implement improvements to the process
• Achievement and success-driven personality