Inside Sales Representative II - Orlando, FL

Inside Sales Representative II role at World Electric in Orlando, FL, responsible for ensuring customer satisfaction, processing orders, and coordinating customer service needs. Must be entrepreneurial and assertive, with experience utilizing digital sales tools and a strong attitude to achieve company's market share/revenue goals.

Requirements

• Receive and handle calls from existing and new customers
• Quote prices and use sales skills to complete the purchase
• Outbound calls to follow up on previous quotes
• Secure and place orders with others for filling and arrange delivery date
• Record names, addresses, purchases, and reactions of prospects solicited
• Work with the outside sales and manager to secure customer satisfaction on all accounts
• Works with shipping dept to arrange special delivery circumstances
• Prepare and work reports on sales activities and expediting
• Source product for special and direct non-stock customer orders
• Assemble all information necessary for a customer quotation
• Prepare customer quotations and analyze quotation results
• Provide appropriate report information to sales management and outside sales
• Follow up after sending quotes
• Adjusts complaints concerning billing or service rendered
• Ensure customer returns are handled in accordance with company policy
• Provide support at the counter during peak customer times as needed

Benefits

• Healthcare plans
• Dental & vision
• Paid time off
• Paid parental leave
• 401(k) retirement savings with company match
• Professional and personal development programs
• Tuition reimbursement
• Opportunity to become a shareholder
• Employer-paid short- and long-term disability
• Employer-paid life insurance for spouse and dependents
• Robust wellness program
• Gym reimbursement
• Employee Assistance Program (EAP)