Call Center Representative
Sound Credit UnionTacoma, Washington, United States
Posted March 18, 2026
21.5 - 26.5 USD
Full Time
About the Company
Sound Credit Union, founded in 1940, is one of Washington State’s largest credit unions, offering a full suite of personal and business banking services—including mortgage, auto, and savings products—as well as specialized lending for small businesses, SBA, commercial real estate, and cannabis enterprises. With branches throughout the Puget Sound region, the institution emphasizes a community‑first philosophy, standing with members, employees, and local partners through every life stage. Sound distinguishes itself through its long‑standing commitment to authentic, trusted financial support, a culture that treats customer service as a core attitude rather than a department, and a workplace that rewards employees with competitive wages, generous benefits, and a collaborative environment.
Job Description
Sound Credit Union is seeking a Call Center Representative to join our team. This role offers opportunities for professional development and advancement in a unique Call Center Progression Model.
Requirements
- One year experience in customer service required
- High School Diploma or equivalent required
- Must be bondable
Benefits
- 100% employer paid premiums for medical, dental, vision, and disability
- 401k match dollar for dollar up to 4%
- Three weeks Paid Time Off (PTO) accrued annually
- Up to 40 hours of employer paid Work/Life Balance time
- 10 employer paid Federal Holidays every year
- Up to 3% annual salary equivalent annual bonus
- Up to $50/month gym/lifestyle reimbursement
- Up to $5,000/year Tuition Assistance Program
- Incentives for multilingual speakers
- Employee Assistance Program (EAP) and Virtual Behavioral & Mental Health Services
- Free and/or discounted banking services and loans
- Employee Charitable Matching Program
- Free ORCA pass
