Technical Support Engineer

SPX Technologies is seeking a Technical Support Engineer to join their team. The role focuses on providing technical support to clients, resolving system issues, and ensuring client satisfaction through configuration and training. This is a client-facing position requiring strong communication, troubleshooting skills, and a proactive approach to problem-solving. They are looking for someone who can build customer loyalty and improve overall workflow.

Requirements

• BA/BS degree in Engineering or related field
• 8+ years of experience, preferably in fare collection or a related industry
• Working experience with Windows-based software support
• Experience with networking
• Good communication skills and ability to train customers on troubleshooting and diagnosing hardware issues
• Strong skills in debugging, problem solving and documenting technical analysis
• Knowledge of Jira, Salesforce and Microsoft Office Suite
• AWS certification and experience in AWS applications support
• Expertise in Embedded C, SSIS, DB2 and SQL server
• Experience in VMWare, Azure or Hyper-V is a plus
• Experience in Mobile App support on Android and iOS is a plus
• Experience in Linux, UNIX Shell Scripting, Java, HTML, XML, and CSS is a plus

Benefits

• Health benefits
• 401K retirement
• Flexible time off
• Educational assistance
• Leadership development programs
• Recognition programs