ServiceNow Process Consultant

We are seeking a skilled and experienced ServiceNow Process Consultant with expertise in IT Service Management (ITSM), IT Operations Management (ITOM), and IT Asset Management (ITAM). The ideal candidate will possess a strong background in ITIL-based processes, and hands-on experience with the ServiceNow platform to drive process optimization, stakeholder engagement, and successful solution delivery.

Requirements

• Act as the subject matter expert (SME) on ITSM, ITOM, and ITAM modules in ServiceNow.
• Conduct workshops and consult with business stakeholders to define current and future state processes.
• Perform gap analysis and recommend solutions based on industry best practices and ITIL framework.
• Design, document, and improve ITIL-aligned processes (Incident, Problem, Change, Request, CMDB, Discovery, Asset Lifecycle, etc.).
• Collaborate with ServiceNow developers and architects to translate process requirements into technical designs.
• Support UAT, training, and organizational change management initiatives.
• Ensure platform configurations and customizations meet business needs and compliance standards.
• Develop KPIs, reports, and dashboards to monitor performance and adoption of implemented solutions.
• Stay updated with the latest ServiceNow features, releases, and industry trends.