Manager, IT Operations

Standard Process Inc. is seeking a Manager, IT Operations to lead the Systems, Database, and DevOps engineering functions within Operations. The role involves ensuring seamless, secure, and cost-efficient operation of infrastructure, data platforms, and customer-facing environments.

Requirements

• Direct a multidisciplinary team of Systems, Database, and DevOps engineers
• Manage day-to-day operations for servers, storage, virtualization, networking, identity, and cloud platforms
• Oversee database administration and data-platform reliability
• Coordinate build promotions across non-prod/prod, maintain deployment windows, rollback/runbooks, and change controls
• Own event management, alert hygiene, runbooks, and automation
• Maintain tested DR plans and RTO/RPO; forecast and optimize capacity across on-prem/cloud
• Ensure accurate configuration and asset data across the lifecycle
• Lead P1/P2 incident response and post-incident reviews
• Enforce change enablement quality to improve change success rate
• Provide budget inputs and day-to-day stewardship of run costs
• Manage vendor/service-provider performance and escalations
• Execute operational controls aligned to ITIL and quality frameworks
• Publish service health dashboards and executive updates
• Serve as escalation point for the service desk and technical teams

Benefits

• Competitive salary and annual incentive program
• Comprehensive health care and flexible benefit plan
• Company-matched 401(k) plan
• Profit sharing plan
• On-site childcare with highly accredited curriculum
• Platinum WELCOA award-winning wellness program
• On-site 24x7 fitness center
• Whole food court
• On-site chiropractic care
• On-site massage therapist
• Personal trainer
• Daily fitness classes
• On-site life coach
• Standard Process supplement allowance
• Paid time off and holiday time
• Educational assistance
• Company-hosted outings and events
• Strong community involvement