Call Center Agent (m/w/d) Second Level Support

Support customers by phone, answer inquiries, and document processes.

Requirements

• Confidently answer customer inquiries
• Carefully and friendly answer inquiries about products, tariffs, and processes
• Take over post-processing and ensure proper documentation
• Remain solution-oriented and excite uncertain customers

Benefits

• Flexible working hours between 10 pm and 6 am
• Free allocation of weekly hours (20-40 h)
• Company pension scheme
• Opportunity to work from home
• Deutschlandticket included
• Fast, personal induction
• Friendly team, no temporary employment model
• Participation in success, further education & mentoring
• Access to Ströer Corporate Benefits
• Free drinks, food allowance, company events
• Free parking