Responsible for executing and achieving daily operational excellence across payment systems, card services, and account services teams, extending across processes, systems and platforms, and services provided through strategic business partners. Strategic focus on measuring operations performance, optimizing the right balance between transaction processing and risk management, enhancing processes to increase efficiency and support scale, and enhancing member experiences by increasing member service sentiment for payment products and experiences across all delivery channels (retail, contact center, digital, etc.).
Requirements
- Enhance the member experience and internal customer experience through execution of daily operational excellence across payments systems, card services, and account services teams.
- Oversee and coordinate all steps needed to operationalize initiatives covering payment systems, card services, and account services, ensuring a successful launch and sustainable and reliable execution of ongoing daily operations.
- Direct and manage initiatives for payment systems, card services, and account services that primarily focus on operational processes, efficiency, member experience, and required changes from business partners such as platform releases.
- Act as a thought leader in the payments space, championing a diverse range of products, channels and services while assisting in the creation of successful payment strategies.
- Establish standards, and identify, develop, and implement effective electronic services policies, practices, and procedures across payment systems, card services, and account services teams; ensure consistent application across all products, services, platforms, and daily operational functions; and maintain compliance with all applicable local, state, and federal laws, regulatory and examination requirements, and payment network operating rules.
- Identify and pursue growth opportunities across payment systems, card services, and account services areas of focus; partner with key stakeholders to develop new business initiatives aligned with business plans and performance plans; and support strategies that drive growth, core deposits, and lending objectives.
- Manage numerous complex business partner and supplier relationships.
- Coordinate efforts with vendors and business partners to ensure smooth delivery of products and services to the membership.
- Work closely with all levels of management and volunteers to execute the Credit Union’s mission, responsibilities, and strategic plans.
- Support a high level of regulatory and legal compliance, security, continuity planning and general risk management for payment systems, card services, and account services functions as described above.
- Oversee key performance metrics, analytics, and reporting tools for payment services, card services, and account services functions.
- Stay abreast of developments in payment and deposit account industries and environments, share developments with leadership and align those to business plans, performance plans, and strategies driving growth, core deposits, and lending objectives.
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
