Customer Support Manager

We are looking for a Customer Support Manager to oversee the daily operations of our customer support team and ensure exceptional service delivery and customer satisfaction.

Requirements

• 5+ years of experience as Customer Support Manager in customer support or service management
• Proven leadership experience in managing support teams in a fast-paced environment
• Strong communication, problem-solving, and conflict resolution skills
• Experience with support platforms and CRM systems
• Data-driven mindset and ability to make decisions based on performance metrics
• High emotional intelligence and customer-centric approach
• Fluent in English and Greek, with strong written and spoken communication skills