SupplyHouse.com is seeking a User Experience (UX) Manager to join their Customer Experience Team. This role focuses on creating seamless and intuitive digital interactions, with a focus on delivering customer-centric experiences. The position involves mentoring a team, collaborating with cross-functional teams, and advocating for the customer. This is a full-time, remote position with a focus on building trust and enhancing the customer experience.
Requirements
- Manage, mentor, and develop a UX design team.
- Collaborate with other teams to define and execute customer-centered e-commerce experiences.
- Set design standards and establish scalable processes.
- Leverage research, customer insights, and analytics.
- Guide teams through user research, usability testing, and data-driven design.
- Excellent communication and storytelling skills.
- Deep knowledge of accessibility standards and inclusive design practices.
Benefits
- Comprehensive and affordable medical, dental, vision, and voluntary life insurance options
- 401(k) with up to 4% company match
- Company-paid basic life insurance and long-term disability
- Discounted auto, home, and pet insurance programs
- Flexible Spending Account (FSA)
- Confidential mental health, financial planning, and legal support
- Company-provided equipment and one-time $250 work from home stipend
- Professional development budget
- Company rewards and recognition program
