Linux Support Engineer

We are looking for a Linux Support Engineer to provide OS support to users of the SUSE Enterprise Linux product portfolio. The role involves troubleshooting complex customer issues, communicating with customers, and collaborating with technical support colleagues globally.

Requirements

• Provide OS support to users of the SUSE Enterprise Linux product portfolio
• Troubleshoot challenging complex, critical, and sensitive customer issues
• Communicate with customers through email, remote sessions, and occasionally via telephone
• Collaborate efficiently with technical support colleagues, globally
• Engage with development and product management on bugs and feature requests
• Contribute and collaborate on knowledge resources improvement and creation

Benefits

• Competitive salary
• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Flexible work arrangements (e.g. work from home)
• Paid time off and holidays
• Access to training and development opportunities