Customer service representative - Telecom account

We're a global leader in AI, automation, cloud engineering, and advanced analytics. We're hiring a Customer Service Specialist to deliver exceptional customer support, addressing inquiries, resolving issues, and maintaining high levels of customer satisfaction.

Requirements

• Fluency in English (B2/C1 level)
• Strong skills in Customer Service & Customer Support
• Proven ability to enhance Customer Satisfaction & Customer Experience
• Problem-solving, active listening, & attention to detail
• Experience in a customer-facing role and familiarity with CRM tools (optional)
• Flexibility with night & overnight shifts
• Proficiency in professional phone etiquette & communication techniques (optional)