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Junior Business Analyst - Product
SVCPH Inc.Cebu City, Philippines
Posted February 5, 2026
Full Time
About the Company
SVCPH Inc. is a dual Australian‑American owned call centre headquartered in Cebu City, Philippines, offering a full spectrum of offshore customer support and business services. Leveraging a team of seasoned executives with deep expertise in call centre operations, information technology, and sales‑marketing, the company specializes in helping small and mid‑sized businesses scale through inbound and outbound call handling, sales and lead generation, telemarketing, and customer retention. Its service portfolio also includes tech support, product promotion, email and live‑chat assistance, account management, call overflow, reservations, scheduling, billing, and market research. SVCPH’s state‑of‑the‑art facility and cross‑functional team enable it to deliver high‑quality, cost‑effective solutions that differentiate it in the competitive offshore outsourcing market.
Job Description
We are looking for a Junior Business Analyst to add additional depth to our growing Analyst team in a variety of areas - from Visualization and Storytelling to SQL, Data Modeling, and Data Warehousing.
Requirements
- Experience: 1-2 years in a junior analyst role
- Technical Skills: Intermediate proficiency in SQL, and experience with PowerBI or similar type of data visualization tool. Proficiency in Microsoft Suite, particularly Excel.
- Critical Thinking: Ability to think analytically and make data-driven decisions. Understanding of statistics concepts (statistical significance, variance, signal vs. noise)
- Communication: Strong interpersonal, written and verbal communication skills to facilitate effective work relationships in an English-speaking environment
- Adaptability: Ability to work effectively in a fast-paced environment with shifting priorities and deadlines
Benefits
- Medical/Dental coverage (HMO) after 1 month
- Life insurance program
- Free weekly in-house massage
- Cash incentives of (Php5,000) for successfully referring your friends and relatives to join SVC
- Career development
- Service incentive leave program
- Annual salary increase based on performance
- Fun and family-like working environment
- Quarterly team outing
- Free flowing coffee and hot chocolate
- Cozy sleeping lounge and canteen plus entertainment area
- Excellent office location in Cebu IT Park