Customer Solution Consultant

T-Systems ICT India Pvt. Ltd. is seeking a Customer Solution Consultant to handle written queries, perform administrative tasks, and provide process services. The ideal candidate will be responsible for managing incidents, conducting open-item clearing and management, processing incoming invoices, and participating in international projects and process improvement initiatives.

Requirements

• Handle written queries from DT colleagues and external suppliers
• Perform administrative tasks including access management, sourcing and contract management support, and report preparation
• Provide process services such as supplier communication and document management support
• Manage incidents, including research in SAP and Salesforce, and clarify special queries along the PTP Value Stream
• Conduct open-item clearing and management
• Process incoming invoices from various sources
• Participate in international projects and process improvement initiatives
• Perform other ad-hoc activities as defined by superiors