Technical Manager, Network (AWS)
Talkdesk 2Porto, Portugal
Posted January 20, 2026
Full Time
About the Company
Talkdesk is a cloud contact center leader that champions an inclusive and diverse culture and gives back to its community by volunteering time, supporting non-profits, and minimizing its global footprint.
Job Description
Talkdesk is seeking a Technical Manager, Network (AWS) to lead the SRE Connectivity team in building, running, and evolving the infrastructure foundation that supports all engineering teams. The ideal candidate will have strong hands-on experience with AWS networking and a strong leadership and management background.
Requirements
- Design, build, and maintain the core network infrastructure and related tooling used across Talkdesk
- Drive automation-first practices across network and infrastructure operations
- Ensure infrastructure reliability through observability, monitoring, alerting, and proactive issue detection
- Mentor and coach engineers, supporting their technical growth and operational maturity
- Plan and prioritize work with a focus on impact, risk reduction, and long-term sustainability
Benefits
- Generous Paid Time Off
- 401k Matching
- Tuition Reimbursement
- Relocation Assistance
