Client Success Lead

Tandem is a generational opportunity to rethink how we bring new therapies to market, and our path to doing so is significantly de-risked. We're looking for individuals who are high horsepower, high throughput, and hyper resourceful to help us increase capacity and grow. As Client Success Lead, you will own the post-sale success, growth, and long-term retention of our largest and most important biopharma relationships.

Requirements

• 6–10 years in post-sale client strategy, delivery operations, partnerships, or strategic customer success in complex, multi-stakeholder environments
• Background in life sciences consulting, data platforms, digital health, or pharma-adjacent strategy roles
• Executive presence and fluency — able to engage senior leaders across functions and drive alignment in ambiguous environments
• Technical background and/or experience working with complex data (at minimum the role requires learning SQL and low-code tools)
• Strong written and verbal communication that allows you to be an effective participant in both internal debates and external relationships
• Track record of moving quickly, finding shortcuts, and going to unreasonable lengths to deliver on goals
• High NPS with your former teammates

Benefits

• Fully covered medical, vision, and dental insurance
• Memberships for One Medical, Talkspace, Teladoc, and Kindbody
• Unlimited paid time off (PTO) and 16 weeks of parental leave
• 401K plan setup, FSA option, commuter benefits, and DashPass
• Lunch at the office every day and Dinner at the office after 7 pm