We are looking for an L4 Engineer with 2–3 years of experience in Genesys Cloud CX and contact center engineering.
Requirements
- B.Tech / B.E. or equivalent 4-year degree in Computer Science, IT, Electronics, Telecommunications, or related engineering field.
- 2–3 years of engineering experience.
- Hands-on Genesys Cloud CX experience, including Architect flows, IVR, call routing, queues, prompts, and telephony.
- Good understanding of SIP, trunks, DID/DNIS, ANI, and contact center call flows.
- Programming experience in one or more of the following: Java, Node.js, Python, JavaScript, TypeScript, HTML, CSS, React, Angular, or Vue.js.
- Good understanding of data structures and problem-solving fundamentals.
- Experience writing, debugging, and testing APIs or application components.
- Basic understanding of REST APIs, JSON, authentication, error handling, logging, and production support.
