Product Implementation Specialist

Tarro is seeking a Product Implementation Specialist to join our team. This role sits at the heart of our menu operations, ensuring that our restaurant partners' menus are accurate, detailed, and always ready to support seamless order-taking experiences for both customers and voice platform agents.

Requirements

• Ensure concise and accurate menu content that supports clients, agents, and customers.
• Rapidly learn and master complex tools and workflows to support menu operations.
• Adapt to fast-changing priorities while consistently delivering high-quality results under tight deadlines.
• Collaborate with peers, managers, and cross-functional teams to share insights, problem-solve, and achieve shared goals.
• Maintain meticulous attention to detail and accuracy when handling large datasets.
• Approach tasks with empathy, recognizing the direct impact on voice agents, clients, and end customers.
• Provide bilingual (Mandarin & English) support in communication, documentation, and escalations.