Call Center Agent (Retail) - Ilocos
TASQ Staffing SolutionsIlocos Norte, Philippines
Posted January 5, 2026
Full Time
About the Company
TASQ Staffing Solutions is a staffing firm founded by industry veterans with over 70 years of collective experience. The company specializes in talent acquisition for organizations of all sizes, from small businesses to Fortune 500 enterprises, across a broad range of industries. Leveraging deep expertise and a client‑centric approach, TASQ delivers rapid, high‑quality staffing solutions that help clients fill critical roles efficiently. Its reputation for speed, quality, and personalized service makes it a trusted partner for companies seeking top talent.
Job Description
We are seeking detail-oriented and proactive Call Center Agents to join a fast growing account. You will be responsible for delivering exceptional service to our valued clients through effective communication, problem-solving skills, and customer profiling.
Requirements
- Respond promptly and professionally to customer inquiries via phone, email, and chat
- Resolve customer issues and complaints with a focus on first-call resolution
- Maintain accurate and comprehensive records of customer interactions
- Collaborate with team members to improve customer service processes
- Provide product and service information to assist customers with their needs
- Proactively identify opportunities to enhance the customer experience
- Meet or exceed individual and team performance targets