German Bilingual TSR (San Juan City)

This role involves providing excellent support service to customers through various channels, handling customer inquiries, troubleshooting issues, and providing information about products and services. The agent must be flexible with their schedule and able to work in a 24/7 operation environment.

Requirements

• Excellent German/English communication skills
• Knowledge of Windows applications (Microsoft Word and Excel) or similar software applications
• Proficient in critical thinking skills, listening skills and conflict resolution
• Demonstrating accurate data entry at a minimum of 40 words per minute
• At least 1-year experience in a call center environment demonstrating professional phone skills
• At least 1-year experience providing product technical support
• Phone sales experience is preferred