Tech_Operador/a de soporte N1

Telefónica Tech is seeking a proactive and experienced Level 1.5 Technician to join their technical support team. The successful candidate will provide assistance to users, handle complex problems, and ensure customer satisfaction.

Requirements

• More than 2 years of experience in similar positions
• Medium-level degree in microcomputing and networks
• Knowledge in Windows operating systems
• Knowledge in SQL, MDW, SAP
• Knowledge in O365
• Knowledge in hyper-scalable services (AZURE, AWS, GCP, OCI, Kubernetes, DevOps)
• Knowledge in Linux/Unix operating systems
• Knowledge in Backup and Storage
• Knowledge in DB (NoSqL)
• Knowledge in virtualization environments: VDC, VDI
• Knowledge in MDM
• Knowledge in CC/UC (CCoD, Genesys)

Benefits

• Conciliation measures and flexible working hours
• Continuous training and certifications
• Hybrid remote work model
• Attractive package of social benefits
• Excellent dynamic and multidisciplinary work environment
• Volunteer programs