Technical Back Office advisor (TBO Access)
TelenetWalloon Brabant, Belgium
Posted June 19, 2025
2312 - 2312 EUR year
Full Time
About the Company
Telenet is a leading provider of media, telecommunications, and entertainment services in Belgium, offering seamless connectivity, innovative products, and superior business solutions. The company operates through three brands—Telenet for residential customers, Telenet Business for enterprise clients, and BASE for mobile services—to deliver exceptional digital experiences. Committed to sustainable growth and digital inclusion, Telenet aims to make work and life easier while contributing positively to the Belgian digital economy.
Job Description
The Support Advisor role within Telenet or BASE focuses on providing quick and efficient technical support to customers. The advisor will manage calls, troubleshoot issues, and maintain a good communication flow between various support teams. This role is essential for both Telenet and BASE customers and involves continuous improvement in processes.
Requirements
- Maintain customer communication and update on progress.
- Resolve customer problems efficiently.
- Provide technical support on both Telenet and BASE products.
- Maintain knowledge of telecommunications products, MS Office, and communication skills in Dutch and English, French is essential.
- Flexible and willing to work in shifts.
- Customer-oriented with a solution-focused mindset
Benefits
- Food vouchers
- Employee discounts
- Hospital insurance
- Pension fund
- Company location
- Comfortable work environment
- Gym & sports hall
- Remote work