Contact Centre Manager (Sales) - Penang

We are seeking a dynamic Contact Centre Manager (Sales) to lead our team in Penang, Malaysia. The ideal candidate will have 10+ years of experience in operations, preferably in BPO/ITES industry, and 7+ years of people management experience. The role involves managing large and diverse teams, strategic thinking, and analytical problem-solving skills.

Requirements

• Bachelor’s degree or equivalent diploma
• Dynamic leader with experience and passion for managing large and diverse teams
• Minimum 2+ years' of people management experience as a Sr Manager in Fraud and Risk Operations
• Strategic thinker with strong analytical and problem-solving skills
• 10+ years of experience in operations, preferably in BPO/ITES industry
• 7+ years of people management experience, including managing managers
• Empathy for the Social community platform users and passion to create an exceptional user experience
• Excellent written and verbal communication skills

Benefits

• Competitive salary
• Opportunities for career growth and development
• Collaborative and dynamic work environment