Training Manager- Penang

The Training Manager role requires a Bachelor's degree in a related field and proven experience in the BPO industry. The role involves conducting assessments, designing training curriculum, and facilitating training sessions. The Training Manager must have excellent communication and presentation skills, as well as analytical thinking and data-driven decision-making capabilities.

Requirements

• Bachelor's degree in Human Resources, Education, Business Administration, or related field
• Proven experience as a Training Manager or similar role in the BPO industry
• Strong understanding of BPO operations, processes, and technologies
• Excellent communication, presentation, and facilitation skills
• Proficiency in instructional design principles and learning management systems
• Ability to multitask, prioritize, and manage time effectively
• Analytical mindset with the ability to interpret data and make data-driven decisions
• Certification in training and development is a plus