Security Dispatcher Part Time Evenings

The Security Dispatcher is responsible for maintaining operational control of communications for DMC Police Authority, monitoring life safety systems, processing and dispatching emergency & non-emergency calls, and demonstrating optimal customer service skills.

Requirements

• Monitoring and respond to life safety system - fire panel alarms, CCTV systems, infant abduction systems, access control, etc.
• Knowledge of individual hospital and exterior campus.
• Receiving emergency and non-emergency calls and recording significant information.
• Prioritizing calls according to urgency and importance.
• Using radio, phone or computer to send Police Authority Officers to respond to situations.
• Coordinating with police, fire department and other emergency response teams to ensure appropriate response is made to emergency situations.
• Understanding of police and fire response 911 notifications
• Reporting unusual activity to security staff who may investigate further or take action themselves.
• Tracking inquiries, reports and requests via manual or electronic logs.
• Providing exceptional customer service to staff, patients, visitors and physicians.
• Maintaining an in-depth knowledge of all security orders, written and oral, pertaining to assigned duties, as well as working knowledge of regulatory requirements needed for position.
• Emergency Management credentials FEMA 300, 400, 700.
• Other duties as assigned.