Enterprise Customer Success Manager
Tennr (YC W23)New York, New York, United States
Posted September 4, 2025
Full Time
About the Company
Tennr accelerates healthcare providers' transition from fax to first visit by leveraging RaeLM™, a unique vision-language model designed to interpret unstructured medical records against complex payor criteria. This innovative approach ensures payor-ready documentation, enhances conversion rates, and reduces first-pass denials, offering a distinctive solution in the industry.
Job Description
Tennr is seeking an Enterprise Customer Success Manager to focus on delivering exceptional value to complex healthcare organizations. The role involves owning the customer journey, leading training and implementation, and collaborating with various teams to drive adoption and growth. The ideal candidate is a strategic partner with strong product expertise and a passion for solving hard problems.
Requirements
- 3+ years of proven enterprise customer success or consulting experience
- Experience with accounts ranging from ~$500k to multi-million ARR
- Self-starter with an entrepreneurial mindset
- Proven experience leading complex projects
- Exceptional communication and interpersonal skills
- Detail-oriented with a focus on operational excellence
- Willingness to travel
Benefits
- Competitive compensation package
- Equity
- Top-tier benefits
- 401(k) match
- Unlimited PTO
- Employee health benefit options