Product Support Engineer , GCS - CSO : Philippines, Cebu

Teradyne is seeking a motivated Engineer to provide world-class support to Teradyne Semiconductor Test Products. This role involves managing customer requests, coordinating activities within the program management process, and creating training materials. The position focuses on a dynamic and challenging global support environment, potentially including travel to customer sites.

Requirements

• Manage customer requests and product escalations
• Provide product support to NPI, new installations, and all active installed base
• Coordinate and support PUP and PIP activities at international sites
• Create and provide Product Training Documents and Procedures
• Travel for Training, Support, and Installation activities in assigned region
• Data analyst function: Create monthly MTBF reports
• Work with field team to clarify part failure records
• Create new FRU and Technical Bulletins/Service Bulletins
• Work with field team to update database

Benefits

• Comprehensive benefits package