Customer Service Representative, Saturday - Tuesday 6am-5pm 4-days/10-hours a day
The ICEE CompanyLa Vergne, Tennessee, United States
Posted February 4, 2026
36000 - 36000 USD
Full Time
About the Company
The ICEE Company, a subsidiary of J&J Snack Foods Corp., is a global leader in the frozen beverage industry, delivering a broad portfolio that includes the iconic ICEE®, SLUSH PUPPiE®, Parrot‑Ice® fruit smoothies, and THELMA’s® frozen lemonade. The company differentiates itself through its extensive service network and managed‑service offerings, which support retailers and foodservice operators across the U.S., Canada, Mexico, and international markets. With more than 1,000 employees and 110 production branches, ICEE combines decades of consumer nostalgia with innovative product development to remain the #1 frozen beverage brand worldwide. Its focus on quality, convenience, and a strong distribution infrastructure makes it a preferred partner for retailers seeking to offer high‑margin, high‑engagement beverage options.
Job Description
The Customer Service Representative's primary responsibilities are tracking and inputting service calls and reporting completion details to the customer. The CSR will also handle various data entry tasks such as inputting work order details, technician completion details, and repair quotes.
Requirements
- At least 1 to 2 years of experience in customer service
- Demonstrated problem solving and analytical skills
- Excellent communication and interpersonal skills
- Proven track record of meeting or exceeding department performance goals
Benefits
- Paid holidays
- Sick time
- Paid vacation
- Birthday Holiday (Must be used within Employee Birthday Month)
- Medical, Dental, Vision Insurance
- Employee Stock Purchase Program
- Life Insurance
- 401(k) Plan
