2nd Line Support Engineer - Remote
The Legends AgencyCape Town, Western Cape, South Africa
Posted December 11, 2025
Full Time
About the Company
Our client is a dynamic, fast-growing technology services company with over two decades of experience delivering cutting-edge IT solutions.
Job Description
Our client is a dynamic, fast-growing technology services company that delivers cutting-edge IT solutions. As a Remote Support Engineer 2nd Line, you will provide high-quality 2nd line remote support to a diverse international client base, ensuring incidents and service requests are resolved efficiently and customer satisfaction remains consistently high.
Requirements
- Minimum 3 years proven 2nd line support experience in a busy IT environment
- Strong technical knowledge of on-premise infrastructure, servers, networking, and cloud (Office 365, Azure)
- Relevant IT qualifications (Degree, Diploma, Microsoft or equivalent certifications)
- Strong communication and customer service skills with a professional, client-focused approach
- Highly organised, able to prioritise under pressure, and committed to meeting performance metrics