Join The Morgan Group as a Leasing Consultant and be part of a community built on people. We offer a comprehensive range of benefits, advancement opportunities, and training to support your well-being and success.
Requirements
- Greet prospects and qualify by covering all criteria
- Document all telephone and in-person visits on appropriate reports
- Maintain all electronic guest cards, documentation, and follow-up according to established procedures
- Inspect models and available âmarket readyâ, communicate related service needs to Property Manager
- Demonstrate community and apartment/model and apply product knowledge to clientsâ needs
- Provide electronic quotes to all prospective residents
- Assist with the online application process to secure an apartment
- Update availability report, process applications for approvals
- Ensure apartment is ready for resident to move-in on agreed date
- Immediately follow-up on prospects that did not close and attempt to close sale again
- Provide Welcome Letter and Move-In Instructions to all approved applicants
- Ensure all lease paperwork has been signed electronically, prior to scheduled move-in
- Orient new residents to community
- Assist in monitoring renewals
- Distribute and follow-up on renewal notices
- Monitor advertising effectiveness
- Gather information about market competition in the area and file
- Represent the company in a professional manner at all the times
- Accept rental payments and give immediately to Assistant Community Manager
- Type lease and complete appropriate paperwork and input information on Property Management System accurately and on a timely basis
- Review with the Community Manager prior to obtaining signatures
- Doc Management- upload all necessary documents to resident profile
- Maintain contact / miscellaneous information in PMS to ensure all content is up to date
- Document all relevant conversations, notices, violation etc. in the Resident Activities Tab
- Maintain and record daily inspections for the community
- Distribute important communication and notices to the residents through the property app
- Maintain accurate monthly commission records on leases and renewals for bonus purposes
- Assist management team with other various tasks as required
- Consistently implement policies of the community
- Receive all telephone calls and in-person visits
- Listen to resident requests, concerns, and comments
- Quickly complete maintenance Service Request and inform the maintenance team
- Answer questions for residents about community, repairs, rent, rules, etc.
- Follow up on a timely basis if unable to respond to residents on all matters
- Maintain open communication with Property Manager and Maintenance Supervisor
- Contribute to cleanliness and curb appeal of the community on continuing basis
- Assist in planning resident functions
- Attend functions and participate as host for any functions as directed by the Community Manager
- Participate in outreach marketing activities on a regular basis to obtain prospective residents
- Advise residents of referral concessions (if permitted)
- Assist in placing, removing/updating banners, balloons, bandit signs, flags, etc.
- Distribute newsletters, pamphlets, flyers, etc.
- Conduct market surveys and shop competitive communities
- Fair Housing Certification, willingness to obtain prior to interacting with prospective residents
- Demonstrate an ability to support and contribute to community team
- Demonstrate strong oral, written and electronic communication skills
- Operate telephone, Ipad, computer/keyboard, Microsoft Office including Word and MS Outlook, community software, resident portal / resident app and Social Media Platforms
- Must possess a positive attitude and the ability to smile under all circumstances
- Complete all required training in order to comply with new or existing laws
- Ability to work a flexible schedule, including evenings and weekends
- Two (2) yearsâ experience in previous relevant customer service
- Neat, clean, professional at all times throughout the workday and/or whenever present at the community
- Comply with expectations as demonstrated in the employee handbook
- Demonstrate ability to diffuse and respond to customer concerns to avoid escalation of the problem
- Successfully pass drug test
Benefits
- Advancement opportunities
- Training
- Low-cost Medical, Dental, Vision
- Flexible Spending Accounts (Medical, Limited Purpose & Dependent Care)
- Health Savings Account
- Voluntary Life Insurance
- Long-Term Disability Insurance
- Company Paid Life Insurance
- Company Paid Short-Term Disability Insurance
- 401K (Traditional & Roth) with Company Match
- Employee Assistance Program
- Paid Time Off plans including: Vacation, Sick, Floating Holiday, Bereavement Leave, Holiday Schedule
- Referral Bonus Program
- Annual Bonus Program
