Frontline Operations Manager - Roadside Assistance

We're looking for a Frontline Operations Manager to lead our Roadside Assistance team in the North West region. You'll be responsible for managing a team of 30-40 FTEs, ensuring alignment of objectives, and supporting operational day-to-day activities. Experience in service delivery operations and managing diverse teams is essential.

Requirements

• Experience in managing service delivery operations within various industries
• Demonstrated experience in managing diverse, field-based teams especially through change and in providing effective performance feedback
• Highly developed capability in building and motivating teams and exceptional communication skills

Benefits

• Progressive flexibility, leave and well-being benefits
• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts
• Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
• Discounts on a range of NRMA personal insurance products including car, home & travel
• Grow, progress or relocate your career and move around the NRMA Group or different locations with us