Night Concierge

We are recruiting a professional, service-driven Night Concierge to join the team at an exciting new mixed-use residential development in Vauxhall, London.

Requirements

• Welcome and assist residents, guests, and visitors in a friendly, professional, and discreet manner
• Act as the first point of contact for all enquiries overnight, in person, by phone, and via email
• Maintain accurate visitor and key logs to ensure building security at all times
• Receive, log, and manage resident deliveries and parcels, sending notifications via internal systems
• Carry out regular patrols of the building to ensure safety and security
• Monitor and report any incidents, defects, or safety concerns in line with procedures
• Support resident move-ins, move-outs, and amenity bookings
• Manage amenity space bookings in line with site procedures
• Provide residents with local area recommendations and assistance when requested
• Build strong, professional relationships with residents and maintain resident preference records
• Use SPIKE and other systems to log and follow up resident requests through to completion
• Support onsite teams and assist with events where required
• Complete detailed handovers to ensure continuity of service between shifts